Saving SchemesIt is always our endeavour to
provide efficient, reliable and high quality mail,
parcel and related services understanding and
fulfilling customer's needs. However, it is but
natural that somewhere for some human, operational
failure to take place and to affect the services
being rendered by the Department. We fell the
sentiment our customers to such failures and their
reaction in the form of a complaint which will
promptly be reacted to with the introduction of
suitable correctives.
Where to lodge the complaints?
Complaint of any nature be lodged or addressed to
the Director Postal Services, Aizawl –796001,
Phone-0389-328024. Fax-0389-328641.
It can also be handed over to the Postmaster of the
office where the article is booked or posted. In
this case your complaint will be forwarded to the
Director Postal Services free of cost by the
Postmaster.
You can also record your suggestions or complaints
in the Complaints and Suggestion Book which is
available at the post office or request the
Postmaster to access to the complaint and suggestion
book. For detail
information on Public Grievances
Director Postal Services
Mizoram, Aizawl-796001
Phone-0389-328024
Fax-0389-328641
or
Shri Paul Zoramthanga
In-charge,
Customer Care Centre,
O/o Director Postal Services,
Aizawl –796001.
Phone-0389-328647
Fax-0389-328641
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