In May 2008, ‘Project Arrow’ was launched as an initiative to transform India Post into a vibrant and responsive organization and to make a visible and positive difference in postal operations to benefit the customers.

1,000 Post Offices across several Indian states were recently modernized as a part of “Project Arrow”. Now 727 more Post Offices are to be modernized under this project until 4500 post offices are transformed.

The objective of this Project is to make post offices a friendly place for any citizen and improve the quality of services. The Department also got expertise from consultants to internalize Project Management concepts and tools.

India Post Project Arrow

The project involved several steps, like, training all the staff of the project office, completion of basic documentation in each post office, improving the building, public area and supply of hardware within a given time frame.

A Blue Book is created which is a complete documentation of “What” and “How” of this project.

The project was also highlighted to fixing the weak points, taking remedial action; retraining of staff and constantly watching performance were identified as action areas.

Facilities like several types of rewards for employees and the staff of best performing unit are scheduled to be sent for training abroad.

Summarily this project ensures both the look and feel plus a high end service to the customers of a Post Office

The Project Arrow experience has brought an integrated improvement in the post offices and the working culture, customers feel the difference. This definitely will take the India Postal Services to new international standards. All the Project Arrow Post Offices are running on line and are fully computerized

New look and Feel (inside) of Project Arrow Post Office

The Department of Posts has received Prime Minister’s Award for Excellence in Public Administration for the year 2008-09 following the introduction of Project Arrow in the country.

In the year 2008, Aizawl Head Post Office, Lunglei Mukhya Dak Ghar and Champhai post offices were selected for Project Arrow Post Offices under Phase – II. Some Photographs of Project Arrow POs are shown below.

(1)               Aizawl Head Post Office

(3)          Lunglei Mukhya Dak Ghar
        

(4)          Champhai Sub Post Office
        

Under Project Arrow Phase – III, Kolasib and Saiha sub post offices were selected.

(5)      Kolasib Sub Post Office
        

(6)      Saiha Sub Post Office
        

Chandmary, Kulikawn and Serchhip Sub Post Offices have been selected under Project Arrow Phase – V and are now starting the operations.

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